We are seeking a friendly, organized, and solution-oriented Customer Service Representative to join our growing team at. As the first point of contact for our clients, you will play a vital role in creating a positive customer experience by handling inquiries, scheduling moves, resolving issues, and supporting our operations team to ensure smooth service delivery.
Answer incoming phone calls, emails, and chats in a professional and timely manner
Provide accurate information about our services, pricing, and moving process
Schedule, confirm, and follow up on customer appointments
Input and update customer information in CRM or dispatching system
Resolve customer concerns or escalate complex issues to management when needed
Coordinate with dispatchers and moving crews to ensure jobs are on track
Handle post-move follow-ups, including surveys, feedback, and claims
Maintain a positive, empathetic, and professional attitude toward customers at all times
Assist with invoicing, payments, and general administrative support as needed
High school diploma or equivalent (Associate's or Bachelor's degree a plus)
Prior customer service experience, preferably in logistics, moving, or home services
Strong communication and active listening skills
Excellent problem-solving abilities and a calm, patient demeanor
Computer proficiency; experience with CRM systems is a plus
Ability to multitask and stay organized in a fast-paced environment
Bilingual (Spanish/English) is a plus
Friendly and supportive team environment
Opportunities for growth and advancement
Make a difference in people’s lives during important transitions
Competitive pay and benefits
Apply today and help us deliver a stress-free moving experience to our valued customers!