CSR

El Cajon, CA 92020
5/30/2025

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Position Description

Job Summary:

We are seeking a friendly, organized, and solution-oriented Customer Service Representative to join our growing team at. As the first point of contact for our clients, you will play a vital role in creating a positive customer experience by handling inquiries, scheduling moves, resolving issues, and supporting our operations team to ensure smooth service delivery.


Key Responsibilities:

  • Answer incoming phone calls, emails, and chats in a professional and timely manner

  • Provide accurate information about our services, pricing, and moving process

  • Schedule, confirm, and follow up on customer appointments

  • Input and update customer information in CRM or dispatching system

  • Resolve customer concerns or escalate complex issues to management when needed

  • Coordinate with dispatchers and moving crews to ensure jobs are on track

  • Handle post-move follow-ups, including surveys, feedback, and claims

  • Maintain a positive, empathetic, and professional attitude toward customers at all times

  • Assist with invoicing, payments, and general administrative support as needed


Qualifications:

  • High school diploma or equivalent (Associate's or Bachelor's degree a plus)

  • Prior customer service experience, preferably in logistics, moving, or home services

  • Strong communication and active listening skills

  • Excellent problem-solving abilities and a calm, patient demeanor

  • Computer proficiency; experience with CRM systems is a plus

  • Ability to multitask and stay organized in a fast-paced environment

  • Bilingual (Spanish/English) is a plus


Why Join Us?

  • Friendly and supportive team environment

  • Opportunities for growth and advancement

  • Make a difference in people’s lives during important transitions

  • Competitive pay and benefits


Apply today and help us deliver a stress-free moving experience to our valued customers!

Type: Part-time